Returns & Refunds
Returns & Refund Policy – Omni Smart Wear
At Omni Smart Wear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please review our policy below for details on returns, exchanges, and refunds.
1. Return Eligibility
✔️ Items must be returned within 14 days of receiving your order.
✔️ The product must be unused, in its original packaging, and in resellable condition.
✔️ All accessories, manuals, and included items must be returned with the product.
✔️ The item must not have any visible damage, scratches, or signs of wear.
✔️ Proof of purchase (order confirmation or receipt) is required for all returns.
❌ Non-Returnable Items:
- Gift cards & digital downloads
- Clearance or final sale items
- Items damaged due to improper use, accidents, or unauthorized modifications
2. How to Initiate a Return
If you meet the return eligibility criteria, follow these steps to return your item:
1️⃣ Contact Us – Email support@omnismartwear.comwith your order number and reason for return.
2️⃣ Receive Instructions – Our team will review your request and provide a return authorization and shipping details.
3️⃣ Ship Your Item – Pack the product securely and send it back using a trackable shipping method.
4️⃣ Inspection & Approval – Once we receive your item, we will inspect it and process your return within 5-7 business days.
3. Refunds
✔️ Approved refunds will be credited to your original payment method within 5-10 business days.
✔️ Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was defective or incorrect.
✔️ If your return is denied (due to damage, missing parts, or wear), we will notify you and discuss next steps.
4. Exchanges
✔️ If you received a defective or incorrect item, we will replace it at no extra cost.
✔️ Exchanges for a different size or model are accepted only if the original product is unused and in perfect condition.
✔️ To request an exchange, email support@omnismartwear.com within 7 days of delivery.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
✔️ Your order number
✔️ Photos or videos showing the damage/defect
✔️ A brief description of the issue
We will offer a replacement or full refund for defective items.
6. Late or Missing Refunds
✔️ If you haven’t received a refund yet, first check your bank account.
✔️ Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
✔️ If you still have not received your refund after 10 business days, please contact us at [Your Support Email].
7. Contact Us
For any return, refund, or exchange inquiries, reach out to us:
📧 Email: support@omnismartwear.com
🔹 Thank you for shopping with Omni Smart Wear! We appreciate your trust and are committed to providing the best experience possible. 🚀💙